Consistency in excellence doesn’t happen by chance—it’s designed.
Dr. Chris Kim
Full-day event * 7 CEU
US Dental In Cerritos CA
Consistency in excellence doesn’t happen by chance—it’s designed.
In this course, Dr. Chris Kim shares practical, system-driven strategies for creating predictable office flow and building structures that allow excellence to be delivered every day, by every team member. Drawing from real-world clinical practice, team leadership, and teaching experience, Dr. Chris demonstrates how clear workflows, checklists, and ownership reduce errors, lower stress, and improve both patient care and team efficiency. This course moves beyond theory, guiding participants to translate structure into daily behavior—so high standards are not dependent on memory, motivation, or individual heroics, but are built into the system itself.
Learning Objectives
By the end of this course, participants will be able to:
- Understand the role of structure in dentistry
Explain how intentional systems and workflows create predictability, reduce stress, and support consistent, high-quality patient care. - Evaluate and improve practice workflows
Identify gaps, friction points, and breakdowns in the patient journey—from first contact through case completion—and design improvements that enhance efficiency, clarity, and patient experience. - Apply checklist-driven strategies
Develop and implement practical checklists that reduce cognitive load, minimize errors, and ensure critical steps are completed consistently. - Establish clear ownership and accountability
Use structured processes to define responsibility, align team members, and create follow-through without micromanagement. - Translate systems into measurable outcomes
Connect structure and accountability to improved patient experience, stronger case acceptance, smoother office flow, and overall practice performance.